BIG W: Shop Online, Find Stores & Browse Weekly Catalogue

There’s a good chance you’ve walked past a BIG W at your local shopping centre and wondered how it became such a fixture in Australian retail. This guide pulls together everything you need to know—online shopping, store locations, opening hours, the latest catalogue, and how to get in touch—so you can make the most of what this discount department store offers.

Founded: 1964 · Stores: 190+ · Employees: 20,000 · Parent company: Woolworths Group

Seven key facts about BIG W, one pattern: the retailer balances a long history with a surprisingly modern digital presence.

How can I shop online at BIG W?

What is the BIG W website?

The official BIG W online store lives at bigw.com.au, where you can browse thousands of products across categories like clothing, electronics, toys, home, and entertainment. The site also serves as the hub for the BIG W Catalogue and store locator.

1. Visit bigw.com.au or open the BIG W app.
2. Browse the weekly catalogue for deals.
3. Add items to your cart.
4. Choose either home delivery or Click & Collect at checkout.
5. Complete your payment and wait for confirmation.

Does BIG W offer delivery?

Yes. BIG W provides standard home delivery for most online orders. According to its delivery help page, shipping costs and times vary by location and product size. You can also choose Click & Collect—order online, then pick up at your nearest store, often within a couple of hours (BIG W Help – Click & Collect).

Can I order from the BIG W catalogue online?

Absolutely. The BIG W Catalogue page lists weekly specials, seasonal offers, and clearance deals. Each catalogue item links directly to the product page, so you can add it to your cart and check out without leaving the site. The BIG W app (available on Google Play and the App Store) replicates this experience on mobile.

The pattern: combining catalogue browsing with Click & Collect gives you the best chance of securing deals before they sell out.

How can I find a BIG W store near me?

How many BIG W stores are there?

BIG W operates more than 190 stores across Australia (BIG W Store Locator). The exact count fluctuates as new locations open and, occasionally, older ones close. Most major cities and large regional centres have at least one store.

Are there BIG W stores in Brisbane?

Yes. Brisbane and its suburbs host multiple BIG W stores, including locations at Indooroopilly, Chermside, Carindale, and Logan. Use the store locator and enter “Brisbane” to see the full list with addresses and hours.

Are there BIG W stores in Canberra?

Canberra has at least two BIG W stores: Belconnen and Canberra Centre (Civic). The store locator shows current operating hours and contact details for each.

The implication: relying solely on the official BIG W store locator is the safest way to avoid incorrect hours.

What are the opening hours for BIG W?

What are the typical store hours?

Most BIG W stores open from 9:00 AM to 5:30 PM on weekdays and 9:00 AM to 5:00 PM on weekends, but hours vary by location. For example, the Eastland Shopping Centre listing shows trading hours of 9 AM to 9 PM on certain days, reflecting centre‑specific arrangements. Always check your local store’s page via the BIG W Store Locator.

Are BIG W stores open on public holidays?

Public holiday hours are store‑dependent. In many states, BIG W closes on Christmas Day, Good Friday, and Easter Sunday, but opens reduced hours on other public holidays. The store locator will show the most up‑to‑date holiday schedule for each location.

How can I view the BIG W catalogue?

Is the BIG W catalogue available online?

Yes. The full catalogue is published weekly at bigw.com.au/catalogue. You can flip through it like a digital booklet, search by keyword, and jump straight to product pages. The catalogue is also embedded in the BIG W mobile app.

How often is the catalogue updated?

A new catalogue typically drops every week, usually on a Wednesday. Special seasonal catalogues (e.g., Christmas, Back to School) may run for two weeks. You can sign up for email alerts to get notified when the latest deals go live.

The catch: catalogues are a preview, not a guarantee; high‑demand items can vanish before the week ends.

How can I contact BIG W customer service?

What is the BIG W phone number?

For customer service, you can call 1300 880 055. This number is listed on the BIG W Help centre and operates during standard business hours.

How do I email BIG W?

BIG W does not publish a direct email address. Instead, you can fill out a contact form on the help page. The team typically responds within one business day.

Is there a live chat?

Currently, BIG W does not offer a live chat feature. The main support options are phone, the online contact form, and the extensive FAQ section on the help page.

“We employ about 20,000 workers across Australia and Asia.”

BIG W official Facebook page

“Click & Collect allows you to order online and pick up your items from your chosen store, usually within two hours.”

BIG W Help – Click & Collect

For the shopper who values convenience, the choice is clear: combine the weekly catalogue preview with Click & Collect to lock in deals and skip the queues. If store hours are tight, always verify your local BIG W’s schedule via the official store locator—one quick check can save you an unnecessary trip.